CANCELLATION AND REFUND

• No refund shall be processed on the order of any reports under any circumstances if the order has reached the “processing” (Assigned to our registered professionals/Advisors/Astrologers) stage. The risk and liability of placing order in a haste and careless manner totally lies with the User and the C-Astro is not responsible for any refund once the processing stage has started.
• Any technical delay or glitch reported in the C-Astro during the processing of the request which includes generating reports by the service provider i.e. our registered professionals/Advisors/Astrologers shall not be eligible for claiming payment. The User agrees that the timelines are approximate and all essentials steps would be taken to adhere to the timelines as displayed.
• No refund shall be processed for providing a wrong contact number/email id for the purpose of availing the “Call and chat with our registered professionals/Advisors/Astrologers” feature. The User once opted for this feature is advised to keep the Contact Number in full coverage area and must answer the call when received. No refund shall be processed for any call which gets connected.
• The refunds, if any, shall be processed after deduction of the transaction charges levied by the Bank and/or the Payment Gateway or any other charges that may have been incurred by the C-Astro during processing and/or delivering the service, as applicable. Amount will be refunded to Customer account within 7 days. 
• In case the C-Astro or Payment gateway’s webpage, that is linked to the C-Astro, is experiencing any server related issues like ‘slow down’ or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the C-Astro via customer care (info.cynepsolutions@gmail.com) to confirm payment.
  • In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
• However, refund for multiple payment, if any, even after the above precaution against the same order shall be refunded in full without deduction of the transaction charges as mentioned above. Amount will be refunded within 7 days after confirmation from Bank. The C-Astro shall only retain the cost of one single order as intended to be placed by the User.